Michael S Vii

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Verified Reviewer
| map-marker Greenfield, Indiana

Undone food

Sbarro - Undone food
I'm a truck driver and we have to pick up lunch and dinner when possible because our destination makes it difficult to get food. I stopped at the Ernie Pyle Travle Plaza Sbarro in Indiana for an under cooked meal. The dough inside the Stromboli was raw. The Baked Ziti was dry and pasta was undercooked.Could not connect customer service. Left a message and I have received no response. Wasted money and no lunch or dinner.
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Loss:
$20
Pros:
  • Fast
  • Location
Cons:
  • Incorrect phone numbers
  • 3rd time under cooked

Preferred solution: Full refund

Anonymous
map-marker Lubbock, Texas

Refund

The power went out in the store, so I wasn't able to get my pizza made. I received my refund though.
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Anonymous
map-marker Flint, Michigan

I haven't gotten paid in 3 weeks

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I havent gotten paid and its a whole new pay period. They are unprofessional. My phone number was blocked by the director of operations. The area manager lied to me and also blocked my number. Then I got threatened with the police because I call them about my money that they owe me. It will be 3 weeks this coming Friday. They wont give me anybodys number to help me. I really dont know what else to do.
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Preferred solution: Call me please

User's recommendation: Do not recommend

Jade P Oii

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Verified Reviewer
| map-marker Town And Country, Missouri

Workman's comp

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I injured myself in July of last year at work. Ive been getting harassed by debt collectors because the issue was never resolved. The general manager of the store isnt handling my issue at all and I dont know who to talk to. Im not paying my emergency room bill because it was an at work incident
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Loss:
$700

Preferred solution: Let the company propose a solution

Nafisa E
map-marker Baltimore, Maryland

Rude employee

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Sbarro - Rude employee
The lady behind the counter at Sharp in fair oaks mall was very rude. I was speaking with her and she turned her attention away from me and started to speak to another customer. I had 6 kids with me and they were very hungry. She had a full pizza with 6 slices but refused to give them to me because she said she cant have an empty plate and said Id have to wait 15 minutes To make another one. While I was talking with her she walked away and started speaking to another customer
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Preferred solution: She needs to be retrained on customer service and I want her to know the way she handled the situation was it in the customer best interest and I was being reasonable

Anonymous

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Verified Buyer
| map-marker Chicago Ridge, Illinois

Complaint about restaurant spoiled food and employees Poor customer service skills and manners

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Sbarro - Complaint about restaurant spoiled food and employees Poor customer service skills and...

On Saturday 9/18, we went to Sbarro location at Chicago Ridge Mall, at Chicago Ridge, Illinois and ordered food. Server had a bad attitude with us for no reason, cashier rushed us to pay while the other have us an attitude.

Food servers had NO masks and NO gloves while serving food. After paying, we sat down at court food and started to eat. My salad was watery, black and the croutons were sagging. Our pizza had MOLD underneath the fresh cheese the server put on our pizza.

When we brought these things to the servers' attention, they got defensive, they yelled at us, called us *** and demanded us to leave the restaurant. Employees must be properly trained and monitored. I am NOT happy with this incident. We paid $24.84, and I want my money back, they refused to refund our money, the manager also refused to give us our money back and continued yelling at us.

I don't think I have to pay for spoiled and moldy food.

No one should.

And it is absolutely no right treating people and customers like that. Please take care of these matters.

give us our money back.

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Loss:
$25

Preferred solution: Full refund

Ploshaa V
map-marker Baltimore, Maryland

Unsatisfying service, rude person

2 rude people at the Arundel mills location and food was thrown on top of each other. Be respectful it goes a long way
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Preferred solution: Full refund

User's recommendation: Be polite

NinaAngelie O

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Verified Reviewer
| map-marker Cabazon, California

EXTREMELY RUDE EMPLOYEES

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Original review Dec 02, 2021

We went to Cabazon 11/28 and decided to buy our lunch from Sbarros. Our order tooked a very long time but I have been patient about it until the employees acted very rude that made me lose my patience and got mad.

The employee named, John along with his co-worker Peter acted very rude and the manager Rebecca didn't do anything to stop her arrogant employees from acting the way they acted in front of all the other customers and she was also covering up their bad behavior. I feel sorry that they represent the company. If those employees and the manager mentioned are always acting like that towards their customers, I can almost guarantee that they will receive more and more complaints from that Sbarro branch. I would like an apology from them for the way they treated me.

John threatened us to call the security on us when he was the one who was very rude towards me and walked out from his job saying that he quit but later on ate his words and came back to work maybe thinking that my family and I already left the outlet. He saw me and he was still his arrogant and rude self along with his also rude co-worker Peter.

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Pros:
  • Location
Cons:
  • Giving false information to customers
  • Poor customer service
  • Unhappy employees

Preferred solution: Apology

User's recommendation: Buy food somewhere else if you want to grab something to eat when you visit the Cabazon outlet and doesn't want to be treated rudely by these employees.

Kevin G Jde

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Verified Reviewer
| map-marker Chicago, Illinois

Rude & Incompetent - The way we were treated

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Im not a big pizza eater but ever since I tried Sbarros Pizza at an outlet mall years ago I have been addicted to their pizza. Too bad they only have a few locations left here in Michigan.

We drive over 20 miles one way just to get their pizzas. We were at 12 Oaks the day after Thanksgiving when we decided to order a large pizza to take home. We ordered and paid for the pizza. They guy by the ovens is the one that told us it would be ready in 25 minutes.

We walked around the mall and came back to not only find out that our pizza wasnt even made but the guy by the oven acted like he never even seen us. Luckily I had the receipt. There was another girl who was even ruder. Thats when I said I just wanted my money back.

Not one of them apologized for our inconvenience. In fact, the girl just reached into the cash register grabbed the money and rudely handed it back to me. I called Sabarros headquarters and left 2 voice messages and wrote them an email. No one will call me back.

If this is the way they treat their customers, its no wonder why they cant keep all their locations open. Needless to say we wont be getting Sbarros Pizza anymore.

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Pros:
  • Good tasting food
Cons:
  • Rude to customers

Preferred solution: I would like an apology for how we were treated at the location and by their headquarters. I would give them a second chance if they offered us a free pizza for out inconvenience.

User's recommendation: Pass them by!!!!!

1 comment
Kevin G Jde

They didn't even bother to reach out to me. Even though I love their pizza and go way out of my way to get it I will NEVER buy from them again!!!

Anonymous
map-marker Marietta, Georgia

Terrible Service - Lexington KY

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I have attempted to order a pizza from the Sbarro located inside of Fayette Mall in Lexington KY on two occasions over the past two weeks. On the first occasion, I called the order in for pick up.

I was told that the pizza would be ready for pick up in 25 minutes. I waited 30. I went inside to pick it up and was told that it hadnt been made. I cancelled the order and left.

Today at approximately 4:30 Eastern, I went by the location to order a pizza in person hoping that being present would help achieve the completion of the order. There were two young ladies working the counter. Not only was I the only customer in line, but I was the only customer within 50 feet of the counter. When I told them that I wanted to order a whole pizza, I was promptly cut off and told, We are not making whole pizzas today.

When I observed that I was the only customer who was in line for anything, I was told that it didnt matter and that orders for whole pizzas were not being taken today. I left. Im not preparing to spend $20 on a Papa Johns pick-up order.

The accuracy and quality of the Fayette Mall location is always a crap shoot but the inability to obtain or even place an order for a pizza is truly unreal. I assume corporate management would wish to know that one of its locations flat out refuses to fulfill customer requests for items on the menu.

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User's recommendation: Don’t bother

Weaver Sol
map-marker Bowling Green, Kentucky

Seriously disappointed

The gentleman working who says his name is devin. Refuse to take my order. He told me they were not making whole pizzas. He told me if I wanted a pizza I would have to pay for each individual slice! I have been coming here for months and never had this issue. However I have had this same guy tell me it was going to be an hour and when I walked in it was only about a 20 min wait. It seems he looks for ways to get out of working.
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Pros:
  • Great pizza
Cons:
  • Are selective about selling it

Preferred solution: Let the company propose a solution

User's recommendation: Go somewhere else that will serve their own menu

Anonymous
map-marker Houston, Texas

Cleanliness

When we've order the pizza they did not used the glove. Then they lied about the promo. That is why my boyfriend dont want to eat the pizza its so dirty
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Anonymous
map-marker Schaumburg, Illinois

Awful customer service

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Awful customer service and staff behind the counter with mask under their nose. This location is not following the malls mask policy nor do they have someone standing at the door asking for a vaccination card. After customers buy and can freely roam around the sitting area and sit down they question it even for a three old. Here is a piece of advice learn the laws and policies then enforce it accordingly.
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dan B Mus
map-marker Philadelphia, Pennsylvania

Your site is called "PISSED CUSTOMER "

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Small portion, small side, drink good Not worth $11.00 on a good day. Mall food, presume you don't care for repeat customers.
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Loss:
$10

Preferred solution: Apology

User's recommendation: Asian fare is more consistent

Anonymous
map-marker The Bronx, New York

Got my solution

I got a reply back and solved my problem thanks for the feed back I hope everyone gets to solve their problems
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